Contact Us

We’re here to help. Whether you have a question before ordering, need help with an existing order, or want support after your purchase, our team is happy to assist.

Email support

The fastest way to reach us is by email: support@swimavi.com

We aim to respond to all enquiries within 24 hours, Monday to Friday. Please include your order number (if you have one) so we can help you faster.

What we can help with

• Questions about the Swimavi™ inflatable lounge pool
• Order status and tracking
• Returns, refunds, and exchanges
• Damaged or incorrect items
• General product and setup questions

Company details

Swimavi™ is operated by
CWTCHY CWTCHY LTD (Company number 07662263)
56 York Place, Newport, NP20 4GD, Wales, United Kingdom
Email: support@swimavi.com